Terms of services

General provisions
This ‘Terms of Service’ define terms of use of software developed and provided by Bitcoin Global and it’s services, and constitute an electronic agreement between you as a user (the ‘User’ or ‘you’) and Bitcoin Global (the ‘Bitcoin Global’, ‘we’ or ‘us’)
Bitcoin Global is an online trading service (‘service’ or ‘services’) for buying and selling cryptocurrency(ies). As part of its services Bitcoin Global also helps resolving disputes if such should arise between buyers and sellers. Bitcoin Global does not become party to any trade or transaction concluded by its users. Users may be natural persons or legal entities.
Bitcoin Global refer to all entities/parties that manage/run the website Bitcoin Global (the ‘Website’), including but not limited to legal persons, unincorporated organizations and teams that provide Bitcoin Global services and are responsible for such services. For convenience, unless otherwise stated, references to ‘Bitcoin Global’, ‘we’ in these Terms specifically mean the appropriate entities/parties that manage/run the Website. Under these terms, Bitcoin Global may change as Bitcoin Global’s business adjusts, in which case, the changed operators shall perform their obligations under these terms with you and provide services to you, and such change does not affect your rights and interests under these terms. Additionally, the scope of Bitcoin Global may be expanded due to the provision of new Bitcoin Global services, in which case, if you continue to use Bitcoin Global services, it is deemed that you have agreed to jointly execute these terms with the newly added Bitcoin Global. In case of a dispute, you shall determine the entities by which these terms are performed with you and the counterparties of the dispute, depending on the specific services you use and the particular actions that affect your rights or interests.
This agreement is deemed to be concluded between you and the Bitcoin Global on the date and time you start using the software and/or service provided by the Bitcoin Global. Use of the software and service occurs in in the country of registration of the appropriate entity/party, managing the website regardless of the user's physical location.
These are legal terms and conditions of using the software and the service. No other materials, including website texts, prospects, blog post, and other marketing material should be considered as establishing and defining legal relationship between the user and the Bitcoin Global, nor the legal status of software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
PLEASE READ THE TERMS CAREFULLY AS THEY GOVERN YOUR USE OF BITCOIN GLOBAL SERVICES.THESE TERMS CONTAIN IMPORTANT PROVISIONS INCLUDING AN ARBITRATION PROVISION THAT REQUIRES ALL CLAIMS TO BE RESOLVED BY WAY OF LEGALLY BINDING ARBITRATION.. AS WITH ANY ASSET, THE VALUES OF DIGITAL CURRENCIES (AS DEFINED BELOW) MAY FLUCTUATE SIGNIFICANTLY AND THERE IS A SUBSTANTIAL RISK OF ECONOMIC LOSSES WHEN PURCHASING, SELLING, HOLDING OR INVESTING IN DIGITAL CURRENCIES. BY MAKING USE OF BITCOIN GLOBAL SERVICES, YOU ACKNOWLEDGE AND AGREE THAT: (1) YOU ARE AWARE OF THE RISKS ASSOCIATED WITH TRANSACTIONS OF DIGITAL CURRENCIES/OPERATIONS WITH DIGITAL CURRENCIES; (2) YOU SHALL ASSUME ALL RISKS RELATED TO THE USE OF BITCOIN GLOBAL SERVICES AND TRANSACTIONS OF DIGITAL CURRENCIES; AND (3) BITCOIN GLOBAL SHALL NOT BE LIABLE FOR ANY SUCH RISKS OR ADVERSE OUTCOMES.
By accessing, using or attempting to use Bitcoin Global Services in any capacity, you acknowledge that you accept and agree to be bound by these Terms. If you do not agree, do not access Bitcoin Global or utilize Bitcoin Global services.

Due diligence and KYC
The purpose of customer due diligence is to prevent the use of assets and property obtained in a criminal manner in the economic activities. Customer due diligence is aimed, first and foremost, at applying the Know-Your-Customer principle, under which a customer shall be identified and the appropriateness of transactions shall be assessed based on the customer’s principal business and prior pattern of payments. In addition, customer due diligence serves to identify unusual circumstances in the operations of a customer or circumstances whereby an employee of the Bitcoin Global has reason to suspect money laundering or terrorist financing.
Requirement for the measures of prevention of money laundering and terrorist financing is that the Bitcoin Global does not enter into transactions exceeding defined limit or establish relationships related to transactions exceeding defined limit with anonymous or unidentified persons.
Legislation and/or standards of the market require that the Bitcoin Global waives a transaction or the establishment of a business relationship if a person fails to provide sufficient information to identify the person or about the purpose of the transactions or if the operations of the person involve a higher risk of money laundering or terrorist financing. Also, legislation requires the Bitcoin Global to terminate a continuing contract without the advance notification term if the person fails to submit sufficient information for application of customer due diligence measures.
Bitcoin Global reserves the right, taking into account the special requirements and restrictions provided by and/or internal policies/procedures, to use the services of a third parties – providers of AML/CFT screening services, AML/CFT tools, services of watchlist checks, providing the information about PEP persons, etc.
For the purposes of this section, third parties include, for instance, agents, subcontractors and other persons to whom the Bitcoin Global transfers the information relating to transactions and Users.
If the Bitcoin Global does not provide otherwise for a particular user or group of users, user identification maybe provided by EU GDPR compliant third-party, including online identification.
Under this agreement you, as a user, grant consent to the transfer of your personal data from to the Bitcoin Global.
The user must take into account that, given the legal obligations of the Bitcoin Global under the Money Laundering and Terrorist Financing Prevention laws and other relevant laws Bitcoin Global should keep personal information of the users, and such information cannot be removed or deleted by user’s request.
User has legal obligation to inform the Bitcoin Global is, he/she is:

  • a politically exposed person;
  • a person whose place of residence or seat is in a country where no sufficient measures for prevention of money laundering and terrorist financing have been taken;
  • a person with regard to whose activities there is prior suspicion that the person may be involved in money laundering or terrorist financing;
  • a person with regard to whom international sanctions are imposed;
    Legislation and/or internal policies/procedures require in certain cases that the Bitcoin Global waives a transaction or the establishing of a business relationship if a person fails to provide sufficient information to identify the person or about the purpose of the transactions or if the operations of the person involve a higher risk of money laundering or terrorist financing. Also, legislation and/or internal policies/procedures require the Bitcoin Global to terminate relationship, suspend account, transaction if the person fails to submit sufficient information for customer due diligence/compliance measures or for monitoring transactions.

Eligibility and Acceptable Use
You must be an adult to use our software and service. When accessing or using our software and services, you agree that you will not violate any law, contract, intellectual property or other third-party right or commit a tort, and that you are solely responsible for your conduct while using our software and services. Without limiting the generality of the foregoing, you agree that you will not:
Use our Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our software and services, or that could damage, disable, overburden or impair the functioning of our software in any manner;
Use our software and services to pay for, support or otherwise engage in any illegal gambling activities; scam activities; fraud; money-laundering; or terrorist activities; or other illegal activities;
Use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access our software or to extract data;
Use or attempt to use another user's account without authorization;
Attempt to circumvent any content filtering techniques we employ, or attempt to access any service or area of our software that you are not authorized to access;
Develop any third-party applications that interact with our software without our prior written consent;
Provide false, inaccurate, or misleading information;
Encourage or induce any third party to engage in any of the activities prohibited in European Union or in country of your residence.
Discontinuance or change of software/services
We may, in our sole discretion and without liability to you, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, any portion of our software or services.

Rights of the Website User
The Website User has a right to refer to the Website support service with questions, claims, recommendations for work improvement, or with any other information;
The Website User has a right to demand for all of his sensitive information issued to the Bitcoin Global to be fully protected and not disclosed to any third parties, except in the cases defined herein and/or if such disclosing is neccessary for the Bitcoin Global (and not prohibited by law) to provide the appropriate service to User;
The Website User has a right to view full, detailed and timely transaction information and other data from his Website user cabinet;
The Website User has a right to get a timely notifications about fraudulent or potentially harmful activities performed by third parties (if it was detected by Bitcoin Global), and combine efforts with the Bitcoin Global to ensure these activities are stopped.

Obligations of the Website User
The Website User must comply with all the requirements of Terms of Service, along with all the safety rules for the Website usage established by the Bitcoin Global, fully and unconditionally;
The Website User agrees that confidentiality of the data transmitted via the Internet isn't guaranteed in case when third parties get access to these data out of the communication facility zone subjected to the Bitcoin Global ; therefore the Website shall not be liable for the damage, caused by such an access;
Upon registration on the Website, the Website User shall provide reliable and exact information about himself/herself and his/her contact information to the Bitcoin Global ;
Upon registration on the Website, the Website User receives login and password for the safety of which he/she bears full responsibility. The Website User is obliged to change his/her personal account login data immediately if there are reasons to suspect that his/her login, e-mail address and password were revealed or may be used by third parties;
When using the Website, the Website User shall only enter data that corresponds to reality and the legislation. Otherwise, the Bitcoin Global has the right to block this Website User's operations;
The Website User shall follow all the requirements of the Bitcoin Global in order to help ensure functionality and safety of the Website;
The Website User is to ensure the absence of any malicious software on the computer: in case of any losses all the responsibility falls on the Website User;
The Website User shall not break safety rules and confidentiality of the Bitcoin Global;
The Website User shall report about any changes of personal information;
The Website User shall not use the access to the Website to perform any illegal activity.
The Website User shall observe all the points of the Bitcoin Global policy. Violation of the policy places responsibility for the losses of the Bitcoin Global, suffered as a result of such actions, on the Website User.

Rights of the Bitcoin Global
The Bitcoin Global has a right to make changes to the Website, its components and the policy of the Bitcoin Global independently or by means of the third parties.
The Bitcoin Global has a right to ask the Website User to follow the rules of work of the Website, and also to meet safety requirements in terms of work with the Website.
The Bitcoin Global has a right to take any actions focused on the execution of conditions of cooperation and necessary for safety and functionality of the Website.
The Bitcoin Global has a right to perform repairing and scheduled maintenance of the Website at any time.
The Bitcoin Global has a right to carry out control over the personal account of the Website User.
The Bitcoin Global has a right to block the Website User’s account in case of violation of the Bitcoin Global's policy.

Obligations of the Bitcoin Global
By agreeing to these Terms and Conditions, the Website User agrees to transfer the personal data to the Bitcoin Global. The Bitcoin Global is a personal data processing manager. The Bitcoin Global has the right to process personal data of Website User clients to fulfill its aim of providing the services, or within the framework of concluded contracts; to record customer accounts, to offer, provide and maintain their services; to fulfill and protect the Bitcoin Global 's rights and legal interests in fulfilling its obligations; to fulfill the obligations specified in regulatory acts and laws. The Bitcoin Global has the right to obtain personal data from third parties, as well as to transfer it to third parties in accordance with the procedures specified by regulatory acts and laws in order to provide its services or in cases of legal demand.
The Bitcoin Global shall provide the Website User with full and reliable information about the state of his/her personal account on the Website.
The Bitcoin Global shall ensure security of the Website User's data, report any losses, disclosure and unauthorized access by third parties through application of security systems technologies, implementation of the limited access mode and control of data access by authorized employees.

Responsibilities of the Bitcoin Global
The Bitcoin Global under no circumstances bears responsibility for any damage, which may arise from Website usage, impossibility of usage, or as a result of such usage.
The Bitcoin Global does not bear responsibility for any indirect real damage or the missed benefit of the Website User or third parties.
The Bitcoin Global is not responsible for the Website User's losses, which have resulted from illegal actions of third parties.
The Bitcoin Global is not responsible for the Website User's losses, which have resulted from malicious programs in the equipment or malware, wrong filling of the information in the documents or violation of the cooperation conditions.
The Bitcoin Global does not guarantee the full functionality of the Website under force majeure circumstances and in unforeseen situations.
External references may be placed on the Website of the Bitcoin Global, and the Bitcoin Global does not bear responsibility for them.
The Bitcoin Global is not responsible for malfunctions, mistakes and failures in the working process of programs or hardware facilities which provide functioning of the Website, caused by reasons beyond the control of the Bitcoin Global, and also the Website User's losses caused by them.

Disputes related to trades
When a buyer and a seller are in disagreement over a trade either party or Bitcoin Global can start a dispute (‘Disputed trade’ or ‘dispute’) to initiate a mediation process related to cryptocurrency temporarily held by Bitcoin Global. Disputed trades are reviewed and resolved by Bitcoin Global support staff.
Disputes can only be started on trades that are open and marked/reported as paid by the buyer but not yet released/confirmed by the seller. Trades that are not marked/reported as paid by the buyer, have been released/confirmed by the seller, cancelled by the buyer, automatically cancelled, or already disputed and resolved are considered completed and cannot be disputed, reversed, or altered.
Unresponsiveness
When you have placed offer (announcement) which have not expired or you are involved in a cryptocurrency trade it is important that you remain active and available at least until the trade is completed, canceled, or resolved. This means that you must be able to provide a response to a request by Bitcoin Global support in a disputed trade within twenty-four (24) hours or you may be deemed as unresponsive and the dispute may be resolved against you for this reason alone.
Dispute review
During a dispute review Bitcoin Global support may give you instructions that you are required to follow. The instructions given to you may require you to provide proof of payment, proof that you have or have not received payment (e.g. bank transaction history), additional ID verification, photo; audio; or video evidence, or any other documents deemed relevant by Bitcoin Global. Failure to follow the instructions may lead to the dispute being resolved against you.
Dispute resolution criteria
A disputed trade is most commonly resolved by Bitcoin Global support moving the temporarily held cryptocurrency to the buyer or the seller of the disputed trade once the dispute resolution criteria are met.
In rare situations where neither party fulfill the criteria, or it is in other ways unclear or not possible to determine which party has fulfilled the dispute resolution criteria, Bitcoin Global may decide to resolve the dispute by splitting the temporarily held cryptocurrency between the buyer and the seller evenly or unevenly.
Dispute resolution criteria
Bitcoin Global can resolve a disputed trade in the favor of a buyer when one of the following criteria are met:

  • the buyer has made payment according to the instructions provided by the seller, in accordance to the terms of trade, payment details in announcement and the buyer has provided sufficient proof that the payment was made according to these instructions;
  • the seller has become unresponsive.
    Bitcoin Global can resolve a disputed trade in the favor of a seller when one of the following criteria are met:
  • the buyer has not provided payment or not provided payment in full;
  • the payment made by the buyer has been held/frozen/stopped by the payment provider;
  • the buyer has not provided payment according to the instructions provided to them by the seller, in accordance to terms of trade or announcement’s payment details;
  • the payment is made by a third party to the trade or the payment is made from a payment account not registered in the name of the buyer;
  • the buyer is not responding.
    If the buyer or the seller of a disputed trade provides fraudulent information or fraudulent documents or makes false claims or otherwise tries to force a certain outcome of a disputed trade the dispute may be immediately resolved against the user.
    Incorrect dispute resolution
    If you believe Bitcoin Global has resolved a dispute you are a party of in a way which is not in accordance with these terms you have a right to request a review. To request a review you need to notify us and specifically request a review by contacting customer support no later than 120 days after the dispute resolution has been given.
    Limitation of Liability regarding dispute resolution
    You acknowledge that the dispute resolution is a service that we provide and which will be conducted in accordance with the terms of this Agreement. You agree and accept that we assume no responsibility for the outcome thereof and in any event our liability for dispute resolution is limited to the amount of fee payable to us.
    In the event of an incorrect dispute resolution which is corrected in accordance with the terms of this Agreement, we assume no liability for any damage, costs or inconvenience.

Other disputes resolution
Any dispute, controversy or claim arising out of or relating to this agreement (except disputes between users – sellers and buyers), or the breach, termination or invalidity thereof, shall be settled by arbitration LCIA.
And unless the parties agree otherwise in writing:
The place of arbitration shall be: London, United Kingdom.
The language to be used in the arbitral proceedings shall be: English.
The number of arbitrators shall be: one.
Any dispute arising out of or related to this agreement is personal to you and Bitcoin Global and will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding. There will be no class arbitration or arbitration in which an individual attempts to resolve a Dispute as a representative of group of individuals. Further, a Dispute cannot be brought as a class or other type of representative action, whether within or outside of arbitration, or on behalf of any other individual or group of individuals.

Force majeure
The Force Majeure (Exemption) clause of the International Chamber of Commerce (ICC Publication No. 421) is hereby incorporated in this contract.

Severability
If any term, clause or provision of these Terms is held unlawful, void or unenforceable, then that term, clause or provision will be severable from these Terms and will not affect the validity or enforceability of any remaining part of that term, clause or provision, or any other term, clause or provision of these Terms.

Communication with Bitcoin Global
The services may include certain communication from Bitcoin Global, such as service announcements, administrative messages and newsletters. It is implied that these communications play an important role in using the Services. As part of our privacy policy on providing total privacy to our Website Users, we also provide you the option of opting out from receiving e-mails from us. However, this may prevent us from providing effective service to the Website User.

Other provisions
These agreement and terms are not boilerplate. If you disagree with them, believe that any should not apply to you, or wish to negotiate these terms, please contact us and immediately stop using software and service. Do not use software and service until you agreed with this Terms of Service.

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