F.A.Q.

What is Bitcoin Global?

Bitcoin Global is a peer-to-peer Bitcoin exchange. We are a marketplace where users can buy and sell Bitcoins to and from each other. Users, called traders, create advertisements with the price and the payment method they want to offer. You can browse our website for trade advertisements and search for a payment method you prefer. You will find traders buying and selling Bitcoins online for more than 60 different payment methods.

If you're new to Bitcoin Global and want to buy Bitcoins, please take a look at our guides to learn how to buy Bitcoins.

How do I buy or sell Bitcoins?

To help you get started with your first Bitcoin trade we've made two short guides to answer all your questions.

If you are looking to buy bitcoins please take a look at our how to buy Bitcoins guide.

If you are looking to sell bitcoins please take a look at our how to sell Bitcoins guide.

How am I protected from being scammed?

When a trade is started the amount of Bitcoins for the trade is automatically reserved from the seller's Bitcoin Global Wallet. This means that if the seller runs away with your money and does not release your Bitcoins Bitcoin Global support can release the Bitcoins to you from escrow. If you're selling Bitcoins, never release bitcoins before you know that you have received money from the Bitcoin buyer.

Can I buy less than one Bitcoin? How much does a Bitcoin cost?

Next to each advertisement on the website the price of a Bitcoin for that advertisement is shown as currency per Bitcoin. For example, if we are buying Bitcoin with the currency US dollars the price would be shown as 10420 USD / BTC. This means that if I wanted to buy 1 Bitcoin it would cost me 10420 US dollars.

Can I buy less than 1 Bitcoin?

Absolutely! In each advertisement you see what's called limits. That shows you the least and the most amount of Bitcoins that you can buy from that advertisement.

One Bitcoin can be divided into much much smaller pieces, the smallest piece is called one satoshi and is the same as 0.00000001 BTC.

Why is it so expensive to buy with Paypal? or Credit card? Why are some payment methods cheaper?

One of the best features of Bitcoin is that it gives you control over your money, but it's also this feature that makes it very different from traditional money. Bitcoin transactions are irreversible, most traditional payment methods can be charged back. This creates risk for the person selling the Bitcoins, as PayPal or a bank can take the money someone paid him out of his account after he has sent away the Bitcoins. That is why traders need to have a high price for certain payment methods, to protect themselves against this risk.

That is why we recommend for you to get the best price to pay using a hard to reverse payment method, such as Cash Deposit, bank transfers and mobile payments (Like Qiwi in Russia). When you search to buy Bitcoins, select All online offers as a payment method and you will see offers for all payment methods and you can choose one that is convenient for you and offers a better price.

What happens when I pay, and the seller doesn't give me my Bitcoins? All our online trades are protected with escrow to prevent this from happening. When the trade is started, the Bitcoin amount for the trade is taken from the sellers wallet and is held by Bitcoin Global for the entire time of the trade. If the seller is trying to scam you, it's easy for you to open a dispute on the trade and our support staff will contact you to ask for proof that you have paid and then give the Bitcoins to you.

How do I send Bitcoins and how can I pay with Bitcoins after buying them?

If you purchase Bitcoins using Bitcoin Global, the Bitcoins will appear in your Bitcoin Global Wallet. From there you can easily send the Bitcoins to other Bitcoin addresses. The vast majority Bitcoin services are compatible with each other, the same Bitcoins you buy from Bitcoin Global will work in your favorite online stores that accept Bitcoin, and also in local shops that accept Bitcoin.

To send Bitcoins from your Bitcoin Global Wallet enter the receiving address and the amount you wish to send and click continue.

On the following page review the details, and enter your password (and your two-factor authentication code, if you have 2FA enabled) to send the transaction.

Please note that your Bitcoin Global Wallet cannot be used in a few specific situations. For example, you cannot use it with sites like satoshidice that returns Bitcoins to the sending address. Also newly generated Bitcoins from mining cannot be sent to your Bitcoin Global Wallet.

How do I receive Bitcoins to my Bitcoin Global Wallet?

In order to sell Bitcoins on Bitcoin Global you'll first need to send some Bitcoins to your Bitcoin Global Wallet. To do that you'll need a Bitcoin Global account, access to Bitcoins in another Bitcoin wallet and you need to know your Bitcoin Global receiving address.

To find your Bitcoin Global receiving address you need to go to visit the Wallet page and click the Receive Bitcoins button.

At the top of the page you'll find your receiving address. Please note that your receiving address changes after each transaction. We do this to protect your privacy. Your old receiving addresses will eventually expire. The expiring time for receiving addresses is 12 months.

Once you have your Bitcoin Global receiving address, you can go to your other Bitcoin wallet and use this address to send Bitcoins to your Bitcoin Global address.

Please note that the minimum you can send to your Bitcoin Global wallet is deposit fee. Bitcoin deposits smaller than that are not processed and cannot be recovered as they are used to pay the fee.

How long does it take to send or receive Bitcoins using my Bitcoin Global Wallet?

If all goes well Bitcoin transactions sent with the correct fee take between 10-60 minutes when you are sending Bitcoins to your Bitcoin Global Wallet. If your transaction is taking longer than this, please check that the fee is correct.

Transactions between Bitcoin Global users are not supported at this moment.

Transactions you send from your Bitcoin Global wallet are sent with a high priority fee to ensure they confirm within approximately 30 minutes (within the next three blocks).

I've waited 60 minutes and my transaction is still pending, now what?

Your Bitcoin transaction was most likely sent with a fee that's too low or the Bitcoin network might be experiencing congestion, in this case transactions will take much longer to go through.

Bitcoin transactions have to be confirmed by the Bitcoin network before they are usable from the wallet they are sent to. You can read more about confirmations on the Bitcoin wikipedia.

To check the status of your Bitcoin transaction

  1. You need to know the transaction id (hash) or the receiving wallet address and the amount of Bitcoins transferred. On Bitcoin Global you can get the transaction information from your wallet transaction history page after you have sent the transaction.
  2. Go to Blockchain Explorer.
  3. Type in the receiving address or the transactions ID (hash) into the Search field. Use the Bitcoin amount to quickly identify transactions if the receiving address has several transactions incoming.
  4. Click the transaction to view more information about it
  5. Look for where it shows you how many confirmations the transaction has.

If your transaction has...

  • ...more than six confirmations: the receiving wallet has received the transaction. Please contact the provider of the wallet if the transaction still does not appear in the receiving wallet.
  • ...0-6 confirmations or unconfirmed: the transaction has left the sending wallet and is still under way.
  • ...you cannot find the transaction: the transaction never left from the sending wallet. Contact the provider of the sending wallet.
What is Bitcoin?

Bitcoin is a decentralized digital currency, it is not backed by any single country or bank and is usable anywhere in the world by anyone with a computer or smartphone and access to the Internet. To read up more on what Bitcoin is you can take a look at these websites.

Coindesk: What is Bitcoin?

We use coins description of Bitcoin

How should I store my Bitcoins?

You can store your Bitcoins in the Bitcoin Global Wallet, but we try to promote other Bitcoin wallets. The best way is to store your Bitcoins in a wallet on your computer or mobile phone, as that gives you complete control over your Bitcoins. Paper wallets are a good idea if you want to store Bitcoin securely. Wallets on your smartphone can also be a convenient way of carrying Bitcoins around with you wherever you are.

How can I increase the security of my account?

You can read our Security Guide which explains on how you can secure your account. Here are a few tips that will protect you against the majority of phishing and hacking attempts.

  1. Enable two-factor authentication for your account. This protects you when someone finds your password. With two-factor authentication enabled, it is not possible to log in to your account if someone knows only your password. Remember to write down the backup codes, preferably on paper, in case you lose your codes.
  2. Remember to use a strong password, one with at least 10 characters. To make it easier to remember difficult passwords we recommend you use a password manager such as KeePass, KeePassX or 1Password.
  3. Do not use the same password on other websites and do not give your password to other people, even your friends.
  4. Do not use an email provider that does not require a password, like yopmail, as it makes it possible to access your account without needing to know your password. If you want a secure, anonymous, email use a service such as Tutanota.

You can enable all of these security features under Security from your profile.

With Bitcoins, the owner of the wallet and the Bitcoins is responsible for his/her own security. If your user account is compromised you will lose your Bitcoins, and because Bitcoin transactions are NOT reversible it is not possible for Bitcoin Global to help you get them back. That's why it's very important to follow the security tips given above.

What should I do if someone else has accessed my account?

How do I enable two-factor authentication for my account?

Two-factor authentication is enabled from the security settings page. We offer two different types of two-factor authentication, mobile based and paper based. We recommend you use mobile based two-factor authentication and only use paper based if you do not have access to a smartphone.

When activating two-factor authentication it is very important that you write down the backup code and keep it in a safe place, preferably on paper.

Activate mobile based two-factor authentication
  1. Visit the two-factor activation page and choose I want to use mobile app based two-factor authentication.
  2. Install the authentication app on your phone. Google Authenticator is available on Android, iOS and Windows Phone. You can find it from the app store.
  3. On the Bitcoin Global web page, press Proceed to activation.
  4. Write down the backup code shown on the page and keep it in a safe place, preferably on paper. It's very important that you do this.
  5. Launch the Google Authenticator app on your smartphone and press Begin Setup.
  6. Select Scan Barcode from the mobile app.
  7. If you are asked, allow the application to take pictures and record video. After this you can scan the barcode shown on the Bitcoin Global webpage.
  8. The 2FA codes will now start appearing in the Google Authenticator app. To complete the setup, take the code from the Google Authenticator application and enter it into the Bitcoin Global website in the box Authentication code, type your password in the Your password field and press Enable two-factor authentication..

You're now all set and protected by two-factor authentication! Each time you log in to your account you will also be asked for a code that is shown in the authenticator application.

How does the feedback system work?

Bitcoin Global uses a feedback system that shows a score on your public profile. This score, a percentage, shows how much positive feedback a user has.

You can only give one feedback to a user. The feedback can be one of four types: Positive, Neutral, Negative. Once given, feedback will be visible on a user's public profile if certain conditions are met, otherwise the feedback remains unconfirmed. Unconfirmed feedback is only visible for the receiving user and to Bitcoin Global administrators and does not affect the feedback score.

Users that have never traded can’t leave feedback, however if they mark each other as trusted or not trusted they are able to leave trustworthy, neutral or block feedback.

Explanation of feedback types

Positive Giving positive feedback increases the receiver's feedback score.

Neutral Giving neutral feedback doesn't affect the receiver's feedback score.

Negative By blocking a user he can no longer contact you, and he receives negative feedback from you which lowers his feedback score.

What is the difference between confirmed and unconfirmed feedback?

Feedback that has been given can be either confirmed or unconfirmed. Confirmed feedback is shown on a user's public profile and affects the user's feedback score. For a negative feedback to become confirmed the following condition must be met:

  • The total trade volume of the feedback giver must be more than 1 BTC
Can I change my feedback?

Yes, you can change the feedback you've given someone else. You can't change feedback that someone else has given you, however, if you believe the feedback has mistakes you can contact your old trading partners through Closed contacts in your Dashboard and ask them to change their feedback.

Bitcoin Global never edits or removes feedback left by users. The only exception is feedback containing abusive, racist language, threats or exposes personal information.

Is it possible to change my username?

Currently we do not allow username changes due to security reasons.

Where can I see the login history of my account?

Sometimes you want to take a look at your login history, you can find in the security options a page called Login History. It shows you a list of each login to your account.

A trader is asking me for my ID, and I don't feel comfortable.

Sometimes a trader may ask for your ID. If you are trading for the first time with a trader he/she may ask for you to identify yourself, even if you've already verified your ID with Bitcoin Global. This is because in certain countries sellers are required by local laws to know who their customers are. Most sellers explain in the terms of the trade if they require ID verification or not.

If you do not wish to give the seller your ID, you can always cancel the trade and search for a trader with less strict requirements.

Always send your ID to the seller via the trade chat, our trade chat messages are kept encrypted on our servers. All photographs sent to the trade chat are also marked with a watermark to prevent misuse of the images.

I've paid the seller but I haven't received my Bitcoins yet. Is this normal?

The sellers usually release Bitcoins as soon as they see your payment, which can sometimes take an hour or two. If you've paid but are still waiting there is nothing to worry about, for all online trades are protected by escrow and the seller cannot run away with your Bitcoin.

If there are any issues with a trade and the seller won't release your Bitcoins, you can dispute the trade to have Bitcoin Global support resolve it.

If you are buying or selling Bitcoins online, you can dispute the trade after 1 hour if you have marked the payment completed.

A dispute can no longer be started if the Bitcoins have been released from escrow.

When a trade you're involved in becomes disputed, you'll receive a notification and an email, in most cases simply starting the dispute is enough to get the attention of your trading partner. A disputed trade is usually resolved within 24-48 hours.

Why can't I send all the Bitcoins that are in my wallet?

We reserve a small amount of Bitcoin from your wallet balance to pay the Bitcoin transaction fee to the Bitcoin network. Each Bitcoin transaction has to pay a small fee to the network to be confirmed no matter from where it's sent. We reserve this fee in advance to prevent your wallet balance from becoming negative. You can find a list of all of our fees on our fees page.

I've made my payment, but I forgot to press the I have paid button or I did not press it in time

This answer concerns the case when you are buying Bitcoins online.

After you send in a trade request to the seller of Bitcoins, you have a time window to complete the payment before the trade is automatically canceled (the payment window varies depending on the payment method of the trade). During this time you need to complete your payment and press the I have paid button. The seller is notified that you've made the payment and the Bitcoins will be held in escrow until the seller releases them for you when seeing the payment in his/her account.

If you paid for the purchase, but did not mark the payment complete before the payment time window expired, please contact the seller through the trade. The Bitcoin seller has functionality to Reopen the purchase, this also re-enables escrow. You can contact the seller and your other existing trade contacts from the Dashboard in your Bitcoin Global User Profile. Send a message to the seller and kindly explain the situation and why you couldn't complete payment within the time window.

If the seller does not respond to this request please contact Bitcoin Global support using the Support request form and mention your trade contact id number.

There are outgoing transactions from the Bitcoin address from where I sent my Bitcoins that aren’t by me!

Bitcoin Global Wallet is a web wallet. Sending and receiving transactions are not connected to each other. If you are looking at your Bitcoin Global Bitcoin address on blockchain explorer or from any other block explorer you will see transactions that don't belong to you.

This is how web wallets operate. You cannot make connections with incoming and outgoing transactions for the same Bitcoin address.

I sent Bitcoins to the wrong address, can I get them back?

Bitcoin transactions are irreversible, once you’ve sent money to another Bitcoin address it is not possible for you or Bitcoin Global to reverse it. To get your Bitcoin back you can try to find the owner of the address and ask them to return the Bitcoin to you. From where did you get the address where you sent the Bitcoins to? You can try googling the address to see if it is related to any Bitcoin service that has contact details or you can try using a service such as wallet explorer to see if the wallet is tagged as belonging to a Bitcoin company.

Please note that the same wallet can have multiple incoming addresses. The Bitcoin protocol ensures that Bitcoins are not sent to an address that does not exist, but they can be sent to addresses which are inactive or not controlled by anyone.

I'm not receiving any emails, what can I do?

If you're not receiving emails from Bitcoin Global, there are a few things that you can do.

I'm seeing advertisements from the wrong country. How do I change my search location?

Below all the listings on the front page you can find a button that allows you to select another location, type in your location into the field (country) and press enter. The new results will be rendered shortly.

How can I change the language of the website?

The Bitcoin Global website is currently available in English and Russian.

You can change the language of the site from the footer, scroll down all the way to the bottom of the page and click the text next to the globe under the heading Services to see a dropdown of the languages on offer.

I've forgotten my username

You can use your email address instead of your username when you login. Just type it in the username field. If you’ve forgotten both you can open up a support ticket and we can help you with regaining access to your account.

I have lost my username, password and the email I used to register with Bitcoin Global

In case you have forgotten your username, email and password which you have used with Bitcoin Global, visit the support request page and select the option that fits your situation the most and fill out the form and we can help you restore access to your account.

How do I re-activate Two-factor authentication using my backup code?

If you have just bought a new smartphone or otherwise need to re-activate your Mobile based two-factor authentication application you can follow these steps.

To re-activate your Two-Factor authentication codes with Google Authenticator you will need the backup code that you wrote down during the activation process.

  1. Find your Two-factor authentication backup code from when you first activated two-factor authentication.
  2. Install and launch the Google Authenticator app on your mobile device.
  3. Press Begin setup.
  4. Select the option Enter a provided key.
  5. Enter Bitcoin Global as the account name.
  6. Enter your Two-factor authentication backup code in the key field.
  7. Leave the dropdown as Time based.
  8. Press add to re-activate your Two-factor authentication.

You can now use the code the app displays to authenticate your Bitcoin Global account and log in.

If this did not work, or if you do not have the backup code written down, you cannot re-activate your two-factor authentication and must submit a two-factor authentication removal. You can find a link to submit it while logging in on the page that asks for your two-factor authentication code.

Why is my advertisement not showing up?

There are many things that affect advertisement visibility, e.g. your trading history; feedback; account age; advertisement settings and more. If your ad is not showing up please check the following list of common problems.

Do you have Bitcoin in your Bitcoin Global wallet?

If you're running advertisements for online payment methods you must have a positive balance in your wallet for your ads to show.

My ad is not on the front page?

Only 6 advertisements per category are shown on the front page and certain high risk payment methods are excluded. You need to be an experienced trader with many trades under your belt before your ads will show up on the front page.

My ad is not showing when I search!

When you search for advertisements the results show a maximum of 15 advertisements, if there are more advertisements that match the search criteria they can be found by clicking the Show more... link and selecting a payment method. When you gain more trade history, more feedback your advertisements will also be shown as part of the first 15.

Check for errors using the ad visibility tool

If you still can't find your ad there might be some problems with the settings on your advertisement. Visit the public page of the problematic advertisement and towards the bottom of the page you'll find a tool you can use to check for errors that might prevent it from being displayed.

Click the headings to run a check on your advertisement to see who can open a trade for the ad and who can see it. Any problems with your advertisement not being visible will be shown and explained here.

Open a support ticket

You can always open up a support ticket to ask for help with advertisement visibility.

Why can't I create more advertisements?

Every user is limited in how many advertisements he can create, when you start out you can create in total 5 advertisements.

Why cannot I send a transaction to a specific wallet address?

To ensure a safe platform, Bitcoin Global automatically blocks transactions to wallet addresses identified as high risk by our security system.

The most common reasons for this are wallet address association with:

  • Fraudulent trading
  • Scamming attempts
  • Hacking/Phishing
  • Malware
  • Criminal activity
  • Financing of terrorism

Make sure that your transaction is in accordance with our Terms of Service and try sending it to a different wallet address.

Do you share my personal data with anyone?

In order to provide you with the best possible service we use services from third party companies. As part of these services it is necessary to share part of your personal data with them.

  • Sentry.io - We use Sentry.io to help our developers find and fix errors with the service.
How can I access my personal data?

You can access the vast majority of personal data we store on your account from the following pages:

  • Dashboard - Your dashboard lets you access your trades and advertisements as well as all related data.
  • The support center - You can find all of the support tickets that you've opened through the support center.
  • Wallet history - Your complete transaction history can be found from the wallet transactions page.
  • Account IP logs - Displays your login history.
  • Public profile page - Your public profile contains summarized information of the activity on your account.

If you could not find the data you were looking on the above pages please contact customer support to request a copy of the data that you are interested in.

How can I correct errors in my personal data?

Most of the personal data that you have given to us can be corrected by yourself from the profile edit page.

For data such as your full name or other data that you notice is wrong you can contact customer support and let us know which data you want to correct.

How can I delete my personal data?

If you have not used your account for bitcoin transactions or trades we can delete your account immediately.

If you have made transactions or started trades we store your data according to our privacy policy for a maximum of five years.

How long do you store my personal data?

Most of your data is stored for 5 years after you've requested account deletion. If you've never used your account for trades or transactions, your data is deleted 14 days after you delete your account.

Please see section 6 in the Privacy Policy for detailed information on data deletion and retention.

What is the GDPR?

The GDPR is an EU regulation for data privacy for all EU citizens.

We value your privacy. When you visit bitcoin.global we use cookies to optimize your website experience.For full details please read our Privacy Policy