Bitcoin Global is a peer-to-peer cryptocurrency exchange. We are a marketplace where users can buy and sell cryptocurrency to each other. Users, called traders, create advertisements with the price and the payment method they want to offer. You can browse our website for trade advertisements and search for a payment method you prefer. You will find traders buying and selling cryptocurrency online for more than 60 different payment methods.
If you’re first time on Bitcoin Global and want to buy or sell cryptocurrency, please take a look at our guides to learn how to do it.
Cryptocurrency is a kind of digital currency that is provided by a decentralized system. This currency is not tied to a specific country or bank and can be installed by anyone who has a computer, tablet or smartphone with Internet access.
We’ve created two quick guides on buying and selling cryptocurrency that answer all your questions.
If you are looking to buy cryptocurrency, check out our Buying Guide.
If you are looking to sell cryptocurrency, check out our Selling Guide.
Now platform works with Bitcoin (BTC), Ethereum (ETH), Tron (TRX) and Tether (USDT).
Bitcoin is the first decentralized digital currency that allows instant payments between people anywhere in the world. Bitcoin uses peer-to-peer technology. In means, transactions are possible between users without centralized regulators.
Tether is a stablecoin. Stablecoins are tied to assets with a stable price. Tether is pegged to the US dollar, thus 1 USDT is equal to $1, but sometimes it can fluctuate.
Ethereum is a second after Bicoin popular cryptocurrency. It activly uses smart contracts that help creating application baced on the decentralized structure.
Tron is similar to Ethereum. This coin was launched on the Ethereum base and now has own blockchain.
Unfortunately, you can’t. Now we don’t allow name changing because of security reasons.
You can see the history of your visits in the security settings on the Login history. We recommend you to check this data from time to time to react in time if someone tries to steal your account.
The Bitcoin Global wallet is an internet wallet, which means that sending and receiving transactions are not related to each other. If you look at the status of a Bitcoin address in the Blockchain Explorer or any other navigator, you might see irrelevant transactions. This is a feature of the Internet wallets – it is impossible to establish a connection between incoming and outgoing transactions on the same bitcoin address.
Cryptocurrencies have a number of key differences from traditional currencies. For example, cryptocurrency transactions are irreversible, while traditional payments can be revoked. This feature creates a risk for the cryptocurrency seller. To protect themselves from risk, merchants place a higher price on risky payment methods (such as PayPal or credit card payments). We recommend you to find a lower price using payments that are difficult to revoke. For example, cash deposits, bank transfers and mobile payments. When you are looking for purchase advertisements, select the “All Online Offers” option as your payment method. Then you can determine the best way for yourself in terms of price and risk.
All transactions on the Bitcoin Global platform are protected by the escrow system. After opening a deal, the cryptocurrency is transferred from the seller’s wallet to the escrow account. If the seller tries to deceive you, you can start a dispute over the transaction and our support team will send you the purchased cryptocurrency after payment has been confirmed.
If you want to sell cryptocurrency on Bitcoin Global you’ll first need to send some cryptocurrency to your Bitcoin Global Wallet. For this you need a Bitcoin Global account, access to cryptocurrency in another wallet and you need to know your Bitcoin Global receiving address.
To find your Bitcoin Global receiving address you visit the Wallet page and click the "Receive" button and you’ll find the receiving address. Please note that your receiving address changes after each transaction. We do this to protect your privacy. Your old receiving addresses will eventually expire. The expiring time for receiving addresses is 12 months.
Once you have your Bitcoin Global receiving address, you can go to your other crypto wallet and use this address to send cryptocurrency to your Bitcoin Global address.
Please note that the minimum you can send to your Bitcoin Global wallet is deposit fee. The deposits smaller than that are not processed and cannot be recovered because it used to pay the fee.
Also, you can fund your Bitcoin Global wallet by purchasing cryptocurrency on the platform. To do this, you just need to register and respond to the announcement you like about buying BTC, ETH, TRX or USDT.
If you purchase cryptocurrency using Bitcoin Global, it appears in your Wallet. Here you can easily send the cryptocurrency to other crypto addresses. The majority of crypto services are compatible with each other. Thus, cryptocurrency from Bitcoin Global Wallet will work at your favorite online and local shops that accept cryptocurrencies. To send cryptocurrency from your Bitcoin Global Wallet enter the receiving address and the amount you wish to send and click continue.
On the following page review the details, and enter your password (and your two-factor authentication code, if you have 2FA enabled) to send the transaction.
Please note that your Bitcoin Global Wallet cannot be used in a few specific situations. For example, you cannot use it with sites like satoshidice that returns cryptocurrency to the sending address. Also, newly generated cryptocurrencies from mining cannot be sent to your Bitcoin Global Wallet.
If all goes well transactions sent with the correct fee take between 10-60 minutes when you are sending cryptocurrency to your Bitcoin Global Wallet. If your transaction takes longer than this, please check that the fee is correct. Transactions between Bitcoin Global users are not supported at this moment. Transactions you send from your Bitcoin Global wallet are sent with a high priority fee to ensure they confirm within approximately 30 minutes (within the next three blocks).
I’ve waited 60 minutes and my transaction is still pending, what’s now?
Most likely, you sent a transaction with too low a commission, or the network is overloaded. In such cases, the transaction takes longer than usual.
To check the status of your crypto transaction:
The GDPR (General Data Protection Regulation) is an European Union (EU) regulation on data privacy for all citizens of EU countries.
If you need a fast and efficient way to manage your finances, we recommend storing your cryptocurrency on the Bitcoin Global Wallet. You'll receive complete protection and control over your finances through a browser or mobile application. Also, this storing way gives you quick access to trading on the Bitcoin Global platform.
When a trade is started the amount of cryptocurrency for the trade is automatically reserved from the seller’s Bitcoin Global Wallet. This means that if the seller runs away with your money and doesn’t release your cryptocurrency, Bitcoin Global support can release it from escrow. If you’re a seller, never release cryptocurrency before you know that you have received money from the buyer.
You can read our Security guide which explains how you can secure your account. Here are a few tips that will protect you against the majority of phishing and hacking attempts:
You can enable all of these security features in Security tab from your profile. The wallet owner is responsible for his/her own security. If your account is hacked, you risk losing your cryptocurrency. Сrypto transactions are irreversible, so Bitcoin Global won’t be able to help you get your funds back. That’s why it’s very important to follow the security tips given above.
You should immediately change your password and open up a support ticket explaining what happened and include your account name, the email you used to register on Bitcoin Global, your name, IP address associated with your account and your recent site activity. You can find out your IP address by searching in Google for “What is my IP?”.
You can enable two-factor authentication (2FA) from the security settings page. When activating two-factor authentication it is very important that you write down the backup code and keep it in a safe place, preferably on paper.
Activation two-factor authentication step-by-step:
The 2FA codes will now start appearing in the Google Authenticator app. To complete the setup, take the code from the Google Authenticator application and enter it into the Bitcoin Global website in the box “Authentication code”, type your password in the “Your password” field and press “Enable two-factor authentication”.
You’re now all set and protected by two-factor authentication! Each time you log in to your account you will also be asked for a code that is shown in the authenticator application.
To re-activate your two-factor authentication codes with Google Authenticator you will need the backup code that you wrote down during the activation process.
Now you can use the code the app displays to authenticate your Bitcoin Global account and log in. If this did not work, or if you do not have the backup code written down, you cannot re-activate your two-factor authentication and must submit a two-factor authentication removal. You can find a link to submit it while logging in on the page that asks for your two-factor authentication code.
The “Trusted user” mark is given to verified companies with confirmed liquidity. It means the user has passed the verification procedure and you can be sure of his/her reliability.
To get the “Trusted user” mark, please send an email to our support team on the [email protected]. We will check your account and, if it meets all the necessary parameters, you will receive the appropriate mark in your profile.
Bitcoin Global uses a feedback system that shows a score on your public profile. This score shows how much positive feedback a user has. You can give only one feedback to a user. It will be visible on a user’s public profile if certain conditions are met, otherwise the feedback remains unconfirmed. Unconfirmed feedback is visible only for the receiving user and to Bitcoin Global administrators and doesn’t affect the feedback score. Users that have never traded can’t leave feedback.
There are three types of feedback: positive, neutral and negative. Positive feedback increases the receiver’s feedback score. Neutral feedback doesn’t affect the receiver's feedback score. Negative blocks a user, so he/she can’t contact you and receives negative feedback from you which lowers his feedback score.
Confirmed feedbacks are displayed on user profiles and affect reputation. Unconfirmed feedback is only seen by the recipient and the Bitcoin Global administration. To leave confirmed feedbacks the total amount of trades you have performed must exceed 1 BTC or the equivalent amount in USDT, TRX or ETH.
Yes, you can change your feedback. To do this, go to the profile of the user to whom you left a review, and click on the “Update your review” button. If someone left you erroneous feedback, you cannot change it, but you can contact the user who left it and ask to change the review. To do this, go to the Dashboard in the “Completed Transactions” section. Bitcoin Global never edit or delete reviews. An exception is reviews that reveal personal information, offensive and threatening messages.
To provide you with a quality service, we use third-party services. As part of such services, we need to transfer some of the personal data of users. We use Sentry.io to help our developers find and fix bugs during maintenance.
You can get access to the majority of your personal data from the following pages:
If you could not find the data you were looking on the above pages please contact customer support to request a copy of the data that you are interested in.
The most part of the personal data you can correct from the profile edit page. If you want to edit your full name or other data that you notice is wrong you can contact customer support and let us know which data you want to correct.
Sometimes a trader might ask your ID. If you are trading for the first time with a trader might ask you to identify yourself, even if you’ve already verified your ID with Bitcoin Global. This is because in certain countries sellers are required by local laws to know who their customers are. Most sellers explain in the terms of the trade if they require ID verification or not. If you do not want to give the seller your ID, you can always cancel the trade and search for a trader with less strict requirements.
Note: Always send your ID to the seller via the trade chat, our trade chat messages are kept encrypted on our servers. All photographs sent to the trade chat are also marked with a watermark to prevent misuse of the images.
The price of a cryptocurrency is usually formed by its rate. On each ad, you can see how much cryptocurrency and for what price the seller is offering. For example, if you see in add the price 10,420 USD/BTC, this means that if you want to buy 1 bitcoin, you need to pay 10,420 USD. This price is made up of the course and the seller’s margin. You can look at cryptocurrency rates on cryptocurrency exchanges.
Yes, you can buy less than one unit of cryptocurrency. Each ad contains limits that show the smallest and largest amount of cryptocurrency that you can buy for that ad. With trading less than 1 USDT is not very relevant but with bitcoin and other cryptocurrencies, it’s very often situation. You can split bitcoin down to the minimum part, which is called one satoshi and equals 0.00000001 bitcoin.
When you buy cryptocurrency, you have a certain period (duration depends on the payment method) after submitting a trade request before the trade will be automatically canceled. During this time, you need to make a payment and press the “I paid” button. After that, the seller receives a notification about your payment and can send you cryptocurrency from the escrow. If you paid for the cryptocurrency but didn’t mark the payment as paid, contact the seller. He/she has the option to resume buying and depositing. You can contact the seller through the Dashboard in your profile. Write the seller a message and politely explain the situation and the reasons why you were unable to complete the transaction. If the seller doesn’t respond, please contact Bitcoin Global support with your trade partner ID.
Usually, sellers send cryptocurrency as soon as they receive your payment. This might take 1-2 hours. All online transactions are secured by escrow, so the seller can’t just disappear with your cryptocurrency. When you negotiate about the deal, cryptocurrency from the seller’s wallet goes to the escrow account and is kept there until he/she is convinced your payment. If the seller doesn’t send you cryptocurrency, you can open a dispute and Bitcoin Global support will resolve the situation. You can dispute the transaction 1 hour after you marked the payment completed. You cannot start a dispute after the cryptocurrency is sent from the escrow account. The decision on the transaction is usually made within 24-48 hours, you will receive a notification of the dispute on the website and by email.
We block a small amount of cryptocurrency in your wallet for payment of transaction fees to prevent a negative balance in your account. You can see the list of fees on the corresponding page.
Cryptocurrency transactions cannot be reversed. If you sent money to the wrong address, it cannot be refunded either on your own or through the Bitcoin Global support team. To get the cryptocurrency back, you can find the owner of the address and ask him/her for a refund. You can find the addressee through the wallet analyzer or through a Google search. Notice that the same wallet can have several incoming addresses. Money will not go to a non-existent wallet, but it can be sent to inactive or uncontrolled wallets, so always pay attention to who you are sending money to.
There are many factors that affect ad visibility. For example, feedback, trading history, account length, settings, and more. Below we will list common reasons:
If your ad doesn’t appear on the first page, notice that only 6 ads from each category are displayed. To get to the first page, you need to be an experienced trader with a lot of completed trades.
During searching, you can see 15 ads maximum and yours might not be included in this list. The more deals and reviews you have, the higher will be your ads in the list of searches. If none of the above applies to your case, you can always contact support about ad visibility.
The number of ads from each user is limited. If you have started trading recently, you can post five advertisements maximum.
How often are advertisement prices updated?
Ads prices are based on cryptocurrency exchange rates, which can fluctuate. Bitcoin Global updates its exchange rates, and as a result, ad prices, every five minutes. Prices from ads on the first pages are cached, which makes refresh a little bit slower. If the price changes rapidly, the price equation might be updated with a delay in different ads. But when you open the advertisement page, you will see the current price.
Bitcoin Global takes care of your safety and automatically blocks transactions sent to high-risk wallets. Most often, such a wallet is associated with the following factors:
Check if your transaction meets the Terms of services and try sending it to a different wallet address.
You can contact Support service if the transaction has not been completed yet or open a dispute on the transaction when 60 minutes have passed since its completion.
If you have any questions about the deal or you are faced with dishonesty from the seller/buyer, you can start the dispute by clicking the "Open dispute" button. In this case, the Bitcoin Global Administrator joins the chat between the seller and the buyer. The administrator examines the transaction in detail, asks clarifying questions and makes a final decision on this transaction.
60 minutes after the end of the transaction, the "Open dispute" button appears. To start a dispute, you need to wait for the button to appear and click on it.