F.A.Q.


General questions


What is Bitcoin Global?

Bitcoin Global is a peer-to-peer cryptocurrency exchange. We are a marketplace where users can buy and sell cryptocurrency to each other. Users, called traders, create advertisements with the price and the payment method they want to offer. You can browse our website for trade advertisements and search for a payment method you prefer. You will find traders buying and selling cryptocurrency online for more than 60 different payment methods.
If you’re first time on Bitcoin Global and want to buy or sell cryptocurrency, please take a look at our guides to learn how to do it.

What is cryptocurrency?

Cryptocurrency is a kind of digital currency that is provided by a decentralized system. This currency is not tied to a specific country or bank and can be installed by anyone who has a computer, tablet or smartphone with Internet access.

How to buy and sell cryptocurrency?

We’ve created two quick guides on buying and selling cryptocurrency that answer all your questions.
If you are looking to buy cryptocurrency, check out our Buying Guide.
If you are looking to sell cryptocurrency, check out our Selling Guide.

What cryptocurrencies can I trade on Bitcoin Global?

Now platform works with Bitcoin (BTC) and Tether (USDT).
Bitcoin is the first decentralized digital currency that allows instant payments between people anywhere in the world. Bitcoin uses peer-to-peer technology. In means, transactions are possible between users without centralized regulators.
Tether is a stablecoin. Stablecoins are tied to assets with a stable price. Tether is pegged to the US dollar, thus 1 USDT is equal to $1, but sometimes it can fluctuate.

Can I change my username?

Unfortunately, you can’t. Now we don’t allow name changing because of security reasons.

Where can I see the login history for my account?

You can see the history of your visits in the security settings on the Login history. We recommend you to check this data from time to time to react in time if someone tries to steal your account.

History

Why do I see extraneous transactions on the Bitcoin address I sent the bitcoins from?

The Bitcoin Global wallet is an internet wallet, which means that sending and receiving transactions are not related to each other. If you look at the status of a Bitcoin address in the Blockchain Explorer or any other navigator, you might see irrelevant transactions. This is a feature of the Internet wallets – it is impossible to establish a connection between incoming and outgoing transactions on the same bitcoin address.

Why are some payment methods cheaper?

Cryptocurrencies have a number of key differences from traditional currencies. For example, cryptocurrency transactions are irreversible, while traditional payments can be revoked. This feature creates a risk for the cryptocurrency seller. To protect themselves from risk, merchants place a higher price on risky payment methods (such as PayPal or credit card payments). We recommend you to find a lower price using payments that are difficult to revoke. For example, cash deposits, bank transfers and mobile payments. When you are looking for purchase advertisements, select the “All Online Offers” option as your payment method. Then you can determine the best way for yourself in terms of price and risk.

What happens if the seller doesn’t send me the cryptocurrency after payment?

All transactions on the Bitcoin Global platform are protected by the escrow system. After opening a deal, the cryptocurrency is transferred from the seller’s wallet to the escrow account. If the seller tries to deceive you, you can start a dispute over the transaction and our support team will send you the purchased cryptocurrency after payment has been confirmed.

How can I receive cryptocurrency to my Bitcoin Global Wallet?

If you want to sell cryptocurrency on Bitcoin Global you’ll first need to send some cryptocurrency to your Bitcoin Global Wallet. For this you need a Bitcoin Global account, access to cryptocurrency in another wallet and you need to know your Bitcoin Global receiving address.
To find your Bitcoin Global receiving address you visit the Wallet page and click the Receive BTC or Receive USDT button and you’ll find the receiving address. Please note that your receiving address changes after each transaction. We do this to protect your privacy. Your old receiving addresses will eventually expire. The expiring time for receiving addresses is 12 months.
Once you have your Bitcoin Global receiving address, you can go to your other crypto wallet and use this address to send cryptocurrency to your Bitcoin Global address.

Please note that the minimum you can send to your Bitcoin Global wallet is deposit fee. The deposits smaller than that are not processed and cannot be recovered because it used to pay the fee.

Also, you can fund your Bitcoin Global wallet by purchasing cryptocurrency on the platform. To do this, you just need to register and respond to the announcement you like about buying BTC or USDT.

Wallet

How can I pay with the cryptocurrency after buying it?

If you purchase cryptocurrency using Bitcoin Global, it appears in your Wallet. Here you can easily send the cryptocurrency to other crypto addresses. The majority of crypto services are compatible with each other. Thus, cryptocurrency from Bitcoin Global Wallet will work at your favorite online and local shops that accept cryptocurrencies. To send cryptocurrency from your Bitcoin Global Wallet enter the receiving address and the amount you wish to send and click continue.
On the following page review the details, and enter your password (and your two-factor authentication code, if you have 2FA enabled) to send the transaction.
Please note that your Bitcoin Global Wallet cannot be used in a few specific situations. For example, you cannot use it with sites like satoshidice that returns cryptocurrency to the sending address. Also, newly generated cryptocurrencies from mining cannot be sent to your Bitcoin Global Wallet.

How long does it take to send or receive cryptocurrency using my Bitcoin Global Wallet?

If all goes well transactions sent with the correct fee take between 10-60 minutes when you are sending cryptocurrency to your Bitcoin Global Wallet. If your transaction takes longer than this, please check that the fee is correct. Transactions between Bitcoin Global users are not supported at this moment. Transactions you send from your Bitcoin Global wallet are sent with a high priority fee to ensure they confirm within approximately 30 minutes (within the next three blocks).
I’ve waited 60 minutes and my transaction is still pending, what’s now?
Most likely, you sent a transaction with too low a commission, or the network is overloaded. In such cases, the transaction takes longer than usual.

How can I check the status of my cryptocurrency transaction?

To check the status of your crypto transaction:

  1. You need to know the transaction ID (TX ID) or the receiving wallet address (looks like 1JF7RrjBzmVymz3cFeGWA7iVg3y6UXxyg) and the amount of transferred cryptocurrency. On Bitcoin Global, you can get the transaction information from your wallet transaction history page after you have sent the transaction.
  2. Go to Tradeblock or Blockchain Explorer.
  3. Type in the receiving address or the transaction ID (TXID) into the Search field. Use the cryptocurrency amount to quickly identify transactions if the receiving address has several transactions incoming.
  4. Click the transaction to view more information about it
  5. Look how many confirmations the transaction has. If your transaction has:
    • 6+ confirmations: the receiving wallet has received the transaction. Please contact the provider of the wallet if the transaction still does not appear in the receiving wallet.
    • 0-6 confirmations: the transaction has left the sending wallet and is still underway.
    • you cannot find the transaction: the transaction never left from the sending wallet, contact the provider of the sending wallet.
What is the GDPR?

The GDPR (General Data Protection Regulation) is an European Union (EU) regulation on data privacy for all citizens of EU countries.


Security


How should I store my cryptocurrency?

If you need a fast and efficient way to manage your finances, we recommend storing your cryptocurrency on the Bitcoin Global Wallet. You'll receive complete protection and control over your finances through a browser or mobile application. Also, this storing way gives you quick access to trading on the Bitcoin Global platform.

How am I protected from being scammed?

When a trade is started the amount of cryptocurrency for the trade is automatically reserved from the seller’s Bitcoin Global Wallet. This means that if the seller runs away with your money and doesn’t release your cryptocurrency, Bitcoin Global support can release it from escrow. If you’re a seller, never release cryptocurrency before you know that you have received money from the buyer.

How can I increase the security of my account?

You can read our Security guide which explains how you can secure your account. Here are a few tips that will protect you against the majority of phishing and hacking attempts:

  1. Enable two-factor authentication for your account. This protects you when someone finds your password. With two-factor authentication enabled, it is not possible to log in to your account if someone knows only your password. Remember to write down the backup codes, preferably on paper, in case you lose your codes.
  2. Remember to use a strong password, one with at least 10 characters. To make it easier to remember difficult passwords we recommend you use a password manager such as KeePass, KeePassX or 1Password.
  3. Do not use the same password on other websites and do not give your password to other people, even your friends.
  4. Do not use an email provider that does not require a password, it makes possible to access your account without knowing your password. If you want a secure, anonymous, email use services like Tutanota or ProtonMail.

You can enable all of these security features in Security tab from your profile. The wallet owner is responsible for his/her own security. If your account is hacked, you risk losing your cryptocurrency. Сrypto transactions are irreversible, so Bitcoin Global won’t be able to help you get your funds back. That’s why it’s very important to follow the security tips given above.

What should I do if someone else has accessed my account?

You should immediately change your password and open up a support ticket explaining what happened and include your account name, the email you used to register on Bitcoin Global, your name, IP address associated with your account and your recent site activity. You can find out your IP address by searching in Google for “What is my IP?”.

How do I enable two-factor authentication for my account?

You can enable two-factor authentication (2FA) from the security settings page. When activating two-factor authentication it is very important that you write down the backup code and keep it in a safe place, preferably on paper.

Activation two-factor authentication step-by-step:

  1. Visit the Settings page, find Security tab and click on the Two-factor authentication.
  2. Install the authentication app on your phone. Google Authenticator is available on Android, iOS and Windows Phone.
  3. On the Bitcoin Global web page, press “Proceed to activation”.
  4. Write down the backup code shown on the page and keep it in a safe place, preferably on paper. It’s very important that you do this.
  5. Launch the Google Authenticator app on your smartphone and press “Begin Setup”.
  6. Select “Scan barcode” from the mobile app.
  7. If you are asked, allow the application to take pictures and record video. After this, you can scan the barcode shown on the Bitcoin Global webpage.

The 2FA codes will now start appearing in the Google Authenticator app. To complete the setup, take the code from the Google Authenticator application and enter it into the Bitcoin Global website in the box “Authentication code”, type your password in the “Your password” field and press “Enable two-factor authentication”.

You’re now all set and protected by two-factor authentication! Each time you log in to your account you will also be asked for a code that is shown in the authenticator application.

2FA

How can I re-activate two-factor authentication?

To re-activate your two-factor authentication codes with Google Authenticator you will need the backup code that you wrote down during the activation process.

  1. Find your two-factor authentication backup code from the first activation.
  2. Install and launch the Google Authenticator app on your mobile device.
  3. Press “Begin setup”.
  4. Select the option “Enter a provided key”.
  5. Enter Bitcoin Global as the account name.
  6. Enter your two-factor authentication backup code in the key field.
  7. Leave the dropdown as “Time based”.
  8. Press “Add” to re-activate your two-factor authentication.

Now you can use the code the app displays to authenticate your Bitcoin Global account and log in. If this did not work, or if you do not have the backup code written down, you cannot re-activate your two-factor authentication and must submit a two-factor authentication removal. You can find a link to submit it while logging in on the page that asks for your two-factor authentication code.

What does the “Trusted user” mark mean?

The “Trusted user” mark is given to verified companies with confirmed liquidity. It means the user has passed the verification procedure and you can be sure of his/her reliability.

How can I become a “Trusted user”?

To get the “Trusted user” mark, please send an email to our support team on the [email protected]. We will check your account and, if it meets all the necessary parameters, you will receive the appropriate mark in your profile.


Feedback


How does the feedback system work?

Bitcoin Global uses a feedback system that shows a score on your public profile. This score shows how much positive feedback a user has. You can give only one feedback to a user. It will be visible on a user’s public profile if certain conditions are met, otherwise the feedback remains unconfirmed. Unconfirmed feedback is visible only for the receiving user and to Bitcoin Global administrators and doesn’t affect the feedback score. Users that have never traded can’t leave feedback.

What is the difference between feedback?

There are three types of feedback: positive, neutral and negative. Positive feedback increases the receiver’s feedback score. Neutral feedback doesn’t affect the receiver's feedback score. Negative blocks a user, so he/she can’t contact you and receives negative feedback from you which lowers his feedback score.

Feedback

What’s the difference between verified and unconfirmed reviews?

Confirmed feedbacks are displayed on user profiles and affect reputation. Unconfirmed feedback is only seen by the recipient and the Bitcoin Global administration. To leave confirmed feedbacks the total amount of trades you have performed must exceed 1 BTC or the equivalent amount in USDT.

Can I change my feedback?

Yes, you can change your feedback. To do this, go to the profile of the user to whom you left a review, and click on the “Update your review” button. If someone left you erroneous feedback, you cannot change it, but you can contact the user who left it and ask to change the review. To do this, go to the Dashboard in the “Completed Transactions” section. Bitcoin Global never edit or delete reviews. An exception is reviews that reveal personal information, offensive and threatening messages.

Do I share my personal data with someone?

To provide you with a quality service, we use third-party services. As part of such services, we need to transfer some of the personal data of users. We use Sentry.io to help our developers find and fix bugs during maintenance.

How can I get access to my personal data?

You can get access to the majority of your personal data from the following pages:

  • Dashboard – it lets access to your trades and advertisements and related data.
  • Support center – here you can find all of the support tickets that you’ve opened through the support center.
  • Wallet history – here you’ll find the complete transaction history.
  • Login history – it displays the history of your visits on Bitcoin Global.

If you could not find the data you were looking on the above pages please contact customer support to request a copy of the data that you are interested in.

How can I correct errors in my personal data?

The most part of the personal data you can correct from the profile edit page. If you want to edit your full name or other data that you notice is wrong you can contact customer support and let us know which data you want to correct.

How can I delete my personal data?

If you have not used your account for cryptocurrency transactions or trades, we can delete your account immediately. If you have made transactions or started trades, we store your data according to our Privacy policy for a maximum of five years.

How long do you store my personal data?

Most part of your data is stored for 5 years after you’ve requested account deletion. If you’ve never used your account for trades or transactions, your data is deleted 14 days after you delete your account. Please refer to Privacy policy for detailed information on data deletion and retention.


Transactions


What should I do if a trader asks my ID?

Sometimes a trader might ask your ID. If you are trading for the first time with a trader might ask you to identify yourself, even if you’ve already verified your ID with Bitcoin Global. This is because in certain countries sellers are required by local laws to know who their customers are. Most sellers explain in the terms of the trade if they require ID verification or not. If you do not want to give the seller your ID, you can always cancel the trade and search for a trader with less strict requirements.
Note: Always send your ID to the seller via the trade chat, our trade chat messages are kept encrypted on our servers. All photographs sent to the trade chat are also marked with a watermark to prevent misuse of the images.

How much does cryptocurrency cost?

The price of a cryptocurrency is usually formed by its rate. On each ad, you can see how much cryptocurrency and for what price the seller is offering. For example, if you see in add the price 10,420 USD/BTC, this means that if you want to buy 1 bitcoin, you need to pay 10,420 USD. This price is made up of the course and the seller’s margin. You can look at cryptocurrency rates on cryptocurrency exchanges.

Can I buy less than 1 BTC/USDT?

Yes, you can buy less than one unit of cryptocurrency. Each ad contains limits that show the smallest and largest amount of cryptocurrency that you can buy for that ad. With trading less than 1 USDT is not very relevant but with bitcoin, it’s very often situation. You can split bitcoin down to the minimum part, which is called one satoshi and equals 0.00000001 bitcoin.

What should I do if I paid but forgot to click the “I paid” button?

When you buy cryptocurrency, you have a certain period (duration depends on the payment method) after submitting a trade request before the trade will be automatically canceled. During this time, you need to make a payment and press the “I paid” button. After that, the seller receives a notification about your payment and can send you cryptocurrency from the escrow. If you paid for the cryptocurrency but didn’t mark the payment as paid, contact the seller. He/she has the option to resume buying and depositing. You can contact the seller through the Dashboard in your profile. Write the seller a message and politely explain the situation and the reasons why you were unable to complete the transaction. If the seller doesn’t respond, please contact Bitcoin Global support with your trade partner ID.

Support

I’ve paid the seller but haven’t received the cryptocurrency yet, is this ok?

Usually, sellers send cryptocurrency as soon as they receive your payment. This might take 1-2 hours. All online transactions are secured by escrow, so the seller can’t just disappear with your cryptocurrency. When you negotiate about the deal, cryptocurrency from the seller’s wallet goes to the escrow account and is kept there until he/she is convinced your payment. If the seller doesn’t send you cryptocurrency, you can open a dispute and Bitcoin Global support will resolve the situation. You can dispute the transaction 1 hour after you marked the payment completed. You cannot start a dispute after the cryptocurrency is sent from the escrow account. The decision on the transaction is usually made within 24-48 hours, you will receive a notification of the dispute on the website and by email.

Why can’t I send all the cryptocurrency I have in my wallet?

We block a small amount of cryptocurrency in your wallet for payment of transaction fees to prevent a negative balance in your account. You can see the list of fees on the corresponding page.

I’ve sent the cryptocurrency to the wrong address, can I get it back?

Cryptocurrency transactions cannot be reversed. If you sent money to the wrong address, it cannot be refunded either on your own or through the Bitcoin Global support team. To get the cryptocurrency back, you can find the owner of the address and ask him/her for a refund. You can find the addressee through the wallet analyzer or through a Google search. Notice that the same wallet can have several incoming addresses. Money will not go to a non-existent wallet, but it can be sent to inactive or uncontrolled wallets, so always pay attention to who you are sending money to.

Why is my ad not showing?

There are many factors that affect ad visibility. For example, feedback, trading history, account length, settings, and more. Below we will list common reasons:

  1. Negative or zero balance. If you are posting an ad on the platform, you must have a positive balance, otherwise the ads will not be visible.
  2. Errors in the advertisement. If you can’t see your ad, there might be a setup issue. Go to the public page of the problem advertisement, below you will see a tool for checking for errors. Click on the ad title to start checking and find out who sees it and can open a deal on it.

If your ad doesn’t appear on the first page, notice that only 6 ads from each category are displayed. To get to the first page, you need to be an experienced trader with a lot of completed trades.

During searching, you can see 15 ads maximum and yours might not be included in this list. The more deals and reviews you have, the higher will be your ads in the list of searches. If none of the above applies to your case, you can always contact support about ad visibility.

Why can’t I create ads anymore?

The number of ads from each user is limited. If you have started trading recently, you can post five advertisements maximum.

How often are advertisement prices updated?
Ads prices are based on cryptocurrency exchange rates, which can fluctuate. Bitcoin Global updates its exchange rates, and as a result, ad prices, every five minutes. Prices from ads on the first pages are cached, which makes refresh a little bit slower. If the price changes rapidly, the price equation might be updated with a delay in different ads. But when you open the advertisement page, you will see the current price.

Why can’t I send cryptocurrency to a specific wallet address?

Bitcoin Global takes care of your safety and automatically blocks transactions sent to high-risk wallets. Most often, such a wallet is associated with the following factors:

  • fraudulent trade;
  • attempts to deceive;
  • phishing and computer attacks;
  • malicious computer programs;
  • criminal acts;
  • financing of terrorism.

Check if your transaction meets the Terms of services and try sending it to a different wallet address.

What if I think the buyer/seller is going to cheat on me?

You can contact Support service if the transaction has not been completed yet or open a dispute on the transaction when 60 minutes have passed since its completion.

What is the dispute and how does it work?

If you have any questions about the deal or you are faced with dishonesty from the seller/buyer, you can start the dispute by clicking the "Open dispute" button. In this case, the Bitcoin Global Administrator joins the chat between the seller and the buyer. The administrator examines the transaction in detail, asks clarifying questions and makes a final decision on this transaction.

How to start a dispute on a deal?

60 minutes after the end of the transaction, the "Open dispute" button appears. To start a dispute, you need to wait for the button to appear and click on it.